'The One' Privacy Policy

Effective Date: 21 April 2025

At The One Lifestyle Group ("we," "us," or "our"), your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, hosted on the Framer platform, and when you use our services, including Rental or For Sale questionnaires and the VIP concierge subscription.

1. Who We Are
The One Lifestyle Group provides property rental, sales, and VIP concierge services for expats and retirees in Thailand. Our website is hosted on Framer, a third-party platform that may collect anonymized analytics data.

2. What Information We Collect
We collect only the information necessary to deliver our services. This includes:

• Name

• Email address

• Phone number

• Property preferences (e.g., budget, location, property type)

• Any other details you voluntarily provide in Rental or For Sale questionnaires or when subscribing to our VIP concierge service

We do not collect payment information directly; all payments are processed via trusted third-party providers.

3. How We Use Your Information
Your information is used exclusively for:

• Responding to your property inquiries and delivering requested services

• Managing your VIP concierge subscription

• Communicating with you about your requests or our services

We do not use your information for marketing purposes unless you give explicit consent.

4. Information Sharing and Disclosure
We do not sell, rent, or share your personal information with third parties for marketing. Your data may be shared only:

• With trusted partners as necessary to deliver requested services (e.g., property viewing coordination)

• To comply with legal obligations or protect our rights and safety

• With Framer, our hosting provider, which may collect anonymized analytics data for platform performance (see Framer’s Privacy Statement)

5. Data Security
We implement industry-standard measures to protect your data from unauthorized access, alteration, or disclosure. Our website and data storage follow best practices for security and privacy.

6. Your Rights
Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data

• Withdraw consent for data processing

• Request a copy of your data

To exercise these rights, contact us at hello@theone.lifestyle.

7. Cookies and Analytics

• Our website may use cookies or similar technologies for essential site functionality.

• Framer, our hosting provider, may collect anonymized analytics data to improve website performance. This data cannot be traced back to individual users and does not use persistent identifiers.

• For more details, see Framer’s Privacy Statement.

8. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

9. International Data Transfers
Your information may be processed outside your country of residence, including in jurisdictions with different data protection standards. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

11. Contact Us
For questions or to exercise your privacy rights, please contact:
The One Lifestyle Group
39 by Sansiri, Soi Sukhumvit 39, Watthana, Khlong Tan Nuea, Bangkok, Thailand 10110
Email: hello@theone.lifestyle

Pro Tip from Ben:
If you have specific privacy concerns or want to know exactly what data we hold about you, just drop us a line—no jargon, no fuss.

Note:
This Privacy Policy is designed to comply with GDPR, Thailand PDPA, and other applicable data protection laws. For more details on Framer’s data practices, see their Privacy Statement and Terms of Service